Delivery

 

LOCAL (HAND) DELIVERY

Our products are made fresh on the day and are extremely delicate, therefore are not suitable for overnight or courier delivery and need to be hand-delivered (or collected from our coffee shop) by one of our team. 

When do you deliver?

Our standard delivery service is £6 (anytime between 9am -5pm) & will be added on automatically at checkout. Your product/s can arrive at any time within this delivery window. 

How does standard delivery work?

At checkout we offer one standard delivery window (between 9am- 5pm). We are unable to offer delivery windows or specific delivery time requests, but will of course let you know if there are any extended delays.

Please be aware that if delivery is a little earlier than you need in the day, most products are the perfect size to store in the fridge until needed.

One of our trusted team members will hand deliver the product to you, but we are not in control of external factors such as traffic and travel diversions. We aim to meet delivery times but during exceptionally busy periods deliveries may take a little longer. Occasionally tech updates to systems or unforeseen events, such as extreme weather conditions, will mean that these delivery times need to be extended.

Do I need to be in to accept my delivery?

Yes, the customer needs to be readily available to receive the product.

What is your policy if there is no one to receive the product?

Delivery will be attempted by the driver. If no one is in, the package will be handed to a neighbour. Failing that, delivery will be left in a safe place. This is because fresh food product cannot be received back to our coffee shop, House of Botanics is not responsible for the product once left in a safe place or with a neighbour.

What if my purchase is a gift?

The above still applies. 

Can I collect my order?

Yes of course, collection is from our coffee shop: House of Botanics, The Byre, Redwell Hills Farm, Leadgate, County Durham, DH8 7SH you will recieve a order ready for collection email on the day of collection once your order is ready.